Service rather than do-it-yourself

The StateMonitor software lends greater transparency to your operating procedures and optimizes your production processes. To help you keep the overview while installing StateMonitor, we offer a commissioning service. It’s especially worthwhile if you have a complex network and require a more customized configuration. 

The StateMonitor monitoring software enables a real-time window into the production status of your connected machines. You have an overview at all times and can react quickly in the event a malfunction. By avoiding unnecessary downtime and bottlenecks, you can increase the throughput of your machines.

The comprehensive notification and evaluation functions of StateMonitor provide the basis for uncovering hidden potential for machine availability and greater machine utilization. With StateMonitor, you can even access your operating data from a smartphone or tablet. So it doesn’t matter whether you’re in a meeting, at your office, or even outside of your company network: you always have an overview of your machines’ productivity.

Of course, you can certainly choose to install the StateMonitor software on your own. But StateMonitor offers so many capabilities that extra support during installation and setup can be a great help. That’s why the commissioning service from the HEIDENHAIN Service department provides individualized support that is tailored to your needs, your machines, your network, and your expectations of StateMonitor. By the way, it makes no difference whether you ordered StateMonitor through an OEM when you purchased a machine or from a HEIDENHAIN distributor for your already existing machines. We even provide support to help you get started with the 90-day trial version.

Your direct line to the commissioning service

HEIDENHAIN NC Programming Helpline:
+49 8669 31-3103 or

The commissioning service is also offered by your regional HEIDENHAIN agency. Find your agency here

SMW AUTOBLOK used the commissioning service provided by the HEIDENHAIN agency Haas Werkzeugmaschinen GmbH.
Read the Klartext report about it!

Technical support

NC Support Helpline
+49 8669 31-3101

PLC Programming Helpline
+49 8669 31-3102

NC Programming Helpline
+49 8669 31-3103

Encoders Helpline
+49 8669 31-3104

Application Programming Helpline
+49 8669 31-3106

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123

Please use our request form to send us a question.

Request form